We’ve just won an exciting new contract for a Telco in the UAE, having gone head to head against a major management consultancy in a competitive procurement process. Our team have now packed their bags and headed east to help our client migrate some of their services to overseas outsourcers. We’ve got a wealth of international outsourcing expertise, so we’ll be supporting the migration and, as part of our assignment, we’ll be up-skilling their in-house management team in outsource partner management. Great place for the winter months!
Our team is just wrapping up our engagement in the Channel Islands. During the past 12 months we’ve worked closely with our client’s team across a number of different worksteams to develop and embed best practice in their contact centre. We’ve had a successful go live with their new multi-media contact centre platform, so now they’re equipped to make a step change in the way they manage their customers. We’ve all really enjoyed supporting the team on their journey of discovery and we wish them every success as they move into their new facilities and implement their new organisation.
Mike Hughes joins the Executive team of 24/7 Customer as MD Europe: the PeopleTECH consulting team will now be led by Kay Grindell. Contact Mike on + 44 7718 584585 or email@example.com.
New client projects starting before the summer: looks like being a busy few months.
A number of clients bullish about the economy.
Predictive analytics being used to better focus outbound / marketing spend by sectors other than Telco now.
Team split between Jersey and mainland now: new clients in VC and private equity; working on operational due diligence projects.
A number of new / existing clients talking to us about a significant switch to self service and on-line.
Team in the main on Jersey working with a client.
Trends in Outsourcing show a switch from India to Philippines in particular continues for voice: India continues to lead on Tech and Chat.
Great to see a number of clients at the Rugby this month: good to hear the optimism about the economy and peoples bullish plans between a great match and social interaction.
We are currently working with clients in the Telecom Utilities and Technology sectors. We are playing a key role in helping them with their ambitious business development plans. As a result we are looking for experienced consultants to join us as Associates.